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SERVICE & PROMISE

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SERVICE & PROMISE

 

I QTCCC focuses on clients’ needs and sticks to service tenets Integrity, Professionalism, Quality and Efficiency.

 

II QTCCC will produce and compile for clients the whole set of application materials for verification purposes required by the China Food and Drug Administration, the Entry-Exit Inspection & Quarantine institution, local Food and Drug Administration (only applicable to domestic products) or provincial evaluation institution (only applicable to domestic products), and complete the relevant application work within the shortest time possible according to stipulated application and approval process in China. (e.g. completing all the application work for Registration Credence of Imported Cosmetics for Non-Special Purpose (hereafter referred to as Credence), Hygiene Permit Document of Imported Cosmetics for Special Purpose (hereafter referred to as Document), Electronic Registration Credence of Domestic Cosmetics for Non-Special Purpose (hereafter referred to as Electronic Credence) and Hygiene Permit Document of Domestic Cosmetics for Special Purpose (hereafter referred to as Approval Document) within three to eleven months and ensure that the products will pass the verification by relevant cosmetic hygiene permit administrative institutions).

 

III QTCCC provides comprehensive consulting services concerning policies, regulations and application procedures and acts as the agent for the whole application process of obtaining CredenceDocumentElectronic Credence and Approval Document, registration for new cosmetic ingredients, and also the process of labeling record of import-export cosmetics or import-export food, Free Sales Certificate and cosmetic formula certification for domestic cosmetics. Clients only need to provide some necessary materials and samples; QTCCC will finish all relevant work.

 

IV One project supervisor will be appointed for each client. During the whole procedure, this project supervisor will be responsible for keeping close contact with the client concerning the application, submitting progress reports periodically and replying all the enquiries from the client on the relevant work.

 

V QTCCC will evaluate the accuracy, conformity and integrity of all materials (including but not limited to: the product’s Chinese name, reference of selecting Chinese name of product, the product formula, manufacturing process and technical flow chart, quality and safety control requirements, product instruction, safety assessment data for substances with potential safety risk, product packaging (including labels), Free Sales Certificate and other certificates needed in application) provided by the clients, and give advice on modification or make modification for the clients till they are in accord with the Chinese standards and the verification requirements of relevant institutions.

 

VI QTCCC will provide concrete guidance to the clients to complete the notarization process for relevant documents provided by clients according to registration requirement.

 

VII As required by the China Food and Drug Administration, for cosmetics applying for CredenceDocumentElectronic Credence and Approval Document, the manufacturer must provide documents including but not limited to: the product formula, basis for naming the products in Chinese, an analytical report on the active ingredients and their effects, technical reference, manufacturing process and technical flow chart, quality and safety control requirements, the business registration license of Registration Responsible Party, which should be an independent legal entity in Mainland China, list of production equipment, and product instruction. QTCCC will provide professional and detailed consultation service and guidance with regards to all the above-mentioned documents according to the verification standard and requirement of the China Food and Drug Administration, and help clients to resolve any problems encountered in the process of providing the above documents.

 

VIII On behalf of its clients, QTCCC will deliver the samples of the declared product to the inspection institution designated by the China Food and Drug Administration, follow-up on the progress of inspection on the samples of the declared products and report to the client on the progress of sample inspection.

 

IX For products manufactured in Guangdong province, on behalf of its clients, QTCCC will deliver the application materials to provincial evaluation institutions to carry out the inspection of the sanitary condition of health-related product manufacturers’ premises, follow up on the progress of the inspection and get the inspection results. QTCCC will complete amendments to the relevant application documents according to the requirements of verification institutions, and feedback in time to the client on the supplementary documents required. For domestic products manufactured outside Guangdong province, QTCCC can provide detailed consultation services and guidance to provincial inspection of sanitary condition of health-related product manufacturers’ premises.

 

X On behalf of its clients, QTCCC will deliver the application materials and samples for verification to the China Food and Drug Administration and follow up the progress of the approval. QTCCC will complete amendments to the relevant application documents according to the requirements of relevant cosmetic hygiene permit administrative institutions, and feedback in time to the client on the supplementary documents required.

 

XI On behalf of its clients, QTCCC will deliver the relevant materials of labeling record to the government departments in charge of cosmetics labeling record, following up the progress of the approval and obtaining the Labeling Record Number. QTCCC will complete amendment to the relevant application documents according to the requirements of the government departments in charge of cosmetics labeling record, and feedback in time to the client on the supplementary documents required by the government departments in charge of cosmetics labeling record.

 

XII For all the documents that should be provided by the clients, QTCCC will provide advice and guidance.

 

XIII QTCCC will do all the translation from English to Chinese of the relevant application materials provided by the client.

 

XIV QTCCC can provide consulting and transacting service for clients in Mandarin, Cantonese or English according to the need and requirement of clients.

 

XV QTCCC can provide on-site consultation for clients in Guangdong province.

 

XVI QTCCC will keep all the application materials provided by clients confidential.

 

XVII If the application fails, QTCCC promises:

 

i Re-apply for free for the disapproved cosmetic product or the other product designated by the client until it obtains CredenceDocumentElectronic Credence, or Approval Document (the Inspection fee and Notarization fee involved in re-applying will all be borne by QTCCC); or a 100% refund of the Consultation fee, Inspection fee and Notarization fee of the disapproved cosmetic product.

 

ii Return 50% of the Consultation Fee of the disapproved new cosmetic ingredient.

 

 

 

 

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